Collapse All Expand All

Why is Byline Bank upgrading?

We are committed to providing best-in-class products and services to our customers. We recognize that technology moves quickly and the needs of customers along with it. The new platform will allow Byline to add new features and services quickly and easily while providing enhancements such as a unified experience across devices, enhanced login and transaction security, and much more.

When is this happening?

We plan to launch the new online and mobile banking platform in 2025.

We will share more details soon, including the exact conversion date and how to log in to the new platform for the first time. Be on the lookout for emails with additional updates.

Who is affected?

All Personal Banking customers, and businesses with no Treasury Management Services. If you are affected, you will receive an email on October 31, 2024.

How can I prepare?

Make sure your contact information is up to date. We will send important updates in the coming months, so you should also keep an eye on your mail, email and this site for more information.

How do I update my contact information?

View and update your contact details in our Online Banking platform or by visiting a branch location for assistance. Please note that you cannot update contact information in mobile banking apps.

Personal Banking customers should follow these steps:

  • Log in to Personal Online Banking
  • Select “Customer Service” from the upper navigation bar
  • Select “Contact Information” and make your updates

Business Banking customers should follow these steps:

  • Log in to Business Online Banking
  • Select “Administration” from the upper navigation bar
  • Select “Self Administration”
  • Select “Personal Preferences” and make your updates