Fraud Prevention & Security

We’re here to help you learn ways to keep your Byline Bank accounts secure from scams and fraud.

Your security is our priority.

Byline Bank will never ask for your username or password.

If someone calls or texts you for your online credentials, account number or multifactor authentication code, don’t respond. Call us directly at (773) 244-7000 to talk to a real Byline team member.

Online banking security

Protect your accounts and your identity while transacting online.

Cybersecurity insights

Learn the latest trends and best practices to keep your money safe.

Lost or stolen card?

Whether short-term, long-term, or retirement, our personal savings accounts and CDs provide the options you need to grow your money.

ATM safety

Get tips to better protect yourself when using an ATM.

Stay safe while banking online

A person in a blue shirt is holding a pen and meticulously reviewing a document on the table, vigilant for any signs of fraud.

ATM Safety Tips

Although crimes committed at ATMs remain low, use common sense and follow these tips to protect yourself every time you make a financial transaction.

Look around the area first

Avoid ATMs in dark locations, with obstructed views, or in the vicinity of anyone or anything suspicious. If you’re already making a transaction and something suspicious happens, stop the transaction and leave the area.

Allow authorized entry only

If you use an ATM in a locked foyer or vestibule, make sure the door closes and locks before you start your transaction. Don’t hold the door open for the person waiting behind you. Each person should have their own card to gain entry.

Minimize your time at the ATM

Be prepared to start your transaction right away. Use caution when counting your money. Put your receipt, card and money away as soon as you’re finished.

Know what to do

If you’re followed after leaving an ATM, go quickly to a well-populated, well-lit area. Report the incident to the police as soon as possible.

Keep your personal identification number (PIN) confidential

Your PIN prevents others from using your card, so don’t share it. Memorize it. Never store your PIN with your card. Don’t use your birthdate or Social Security number. When entering your PIN, stand in front of the ATM keyboard to block anyone’s view.

Be alert at drive-up ATMs

Keep your doors locked and the engine running. Open your window only when you are ready to make the transaction. If the area looks suspicious, don’t stop at the ATM. If you have already started the transaction, stop it and drive away.

Report missing cards at once

Although your ATM or debit card can be used only with the correct PIN, you should report a lost or stolen card to your financial institution immediately.

Save your receipts

Check your receipts against your monthly statement to reduce the chance of transaction fraud. Report any unauthorized transactions or irregularities to your financial institution.

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