Our new digital banking platform launches May 19, 2025 at 8 a.m.
Explore this hub for important dates and how to prepare, learn about new enhancements, and get answers to common questions.
Digital Banking Upgrade Hub
- Log into Personal Banking. Upon logging in for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- Android mobile app users will need to download the new version of our Byline Bank Mobile app from the Google Play store which will be available on May 19.
- Verify and reestablish online and mobile banking alerts and text banking.
- Card Management will be available on May 21 and includes card controls, alerts and new features.
- Log in to Business Banking (instead of Personal Banking). Upon logging in for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- Android mobile app users will need to download the new version of our Byline Bank Mobile app from the Google Play store which will be available on May 19.
- Verify and reestablish online and mobile banking alerts and text banking.
- Card Management will be available on May 21 and includes card controls, alerts and new features.
- Your User ID will change.
- Your new user ID will be your old User ID + your Company ID.
- Example: User ID: johnsmith Company ID 1234567.
- New User ID: johnsmith1234567
You will no longer be required to enter a Company ID at each login. Also, after your initial login, you can change your User ID, and it does not have to include your old Company ID.
- Log in to Business Banking. Upon logging in for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- Download the new version of the Byline Bank Mobile app (it will be orange instead of black) which will be available in the Apple and Google Play app stores on May 19.
- Verify and reestablish online and mobile banking alerts.
- Log in to Commercial Banking (instead of Business Banking). Your User ID and password will not change.
- Your mobile app will automatically change names to “Byline Bank Commercial Mobile”. Your User ID and password will not change. Note, it will be orange instead of black.
There will be service interruptions starting May 15, 2025 at 5 p.m. through May 19, 2025 at 8 a.m. as we upgrade to the new platform.
Note, ATMs and telebanking will still be available 24/7 and Byline branches will be open during regular business hours.
- May 15, 2025 at 5 p.m.
- Bill pay will be unavailable for use until May 19 at 8 a.m.
- May 16
- Make sure your contact information is up-to-date before 5 p.m. And, make sure you know your login credentials as you will need to use them to login to the new platform on May 19.
- Online, mobile, and text banking will not be available as of 6 p.m.
- Card controls and alerts will go down and will need to be reestablished on May 21.
- Quicken/Quickbook/Intuit users: complete a data file backup and a final transaction download by this date as transaction history might not be available after the upgrade.
- May 17 – May 18
- Online, mobile, and text banking will not be available.
- Zelle® payments can be received but not sent.
- May 19 at 8 a.m.
- Online, mobile, and text banking will be available once again.
- A reminder with instructions on how to log in and get started will be emailed.
- Upon logging into Personal Banking for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- Verify and reestablish online and mobile banking alerts and text banking.
- May 21
- Card Management will be available including card controls, alerts and new features.
There will be service interruptions starting May 15, 2025 at 5 p.m. through May 19, 2025 at 8 a.m. as we upgrade to the new platform.
Note, ATMs and telebanking will still be available 24/7 and Byline branches will be open during regular business hours.
- May 15, 2025 at 5 p.m.
- Bill pay will be unavailable for use until May 19 at 8 a.m.
- May 16
- Make sure your contact information is up-to-date before 5 p.m. And, make sure you know your login credentials as you will need to use them to login to the new platform on May 19.
- Online, mobile, and text banking will not be available as of 6 p.m.
- Card controls and alerts will go down and will need to be reestablished on May 21.
- Quicken/Quickbook/Intuit users: a data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
- May 17 – May 18
- Online, mobile, and text banking will not be available.
- Zelle® payments can be received but not sent.
- May 19 at 8 a.m.
- Online, mobile, and text banking will be available once again.
- A reminder with instructions of how to log in and get started will be emailed.
- Log in to Business Banking (instead of Personal Banking). Upon logging in for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- May 21
- Card Management will be available including card controls, alerts and new features.
There will be service interruptions the weekend we upgrade to the new platform.
Note, ATMs and telebanking will still be available 24/7 and Byline branches will be open during regular business hours.
- May 15 at 5 p.m.
- Bill pay will be unavailable for use until May 19 at 8 a.m.
- May 16
- Make sure your contact information is up-to-date before 5 p.m. And, make sure you know your login credentials as you will need to use them to login to the new platform on May 19.
- Online and mobile banking will not be available as of 6 p.m.
- Recurring scheduled internal transfers that have an effective date of May 16 will process. Any scheduled internal transfer that falls on May 17 and 18 will not process but all future scheduled internal transfers with effective dates of May 19 and after will process and will not need to be re-established.
- Quicken/Quickbook/Intuit users: a data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
- May 17 – May 18
- Online and mobile banking will not be available.
- Zelle® payments can be received but not sent.
- May 19 at 8 a.m.
- Online and mobile banking will be available once again.
- Instructions for how to log in and get started will be emailed.
- Login to Business Banking (instead of Commercial Banking). Upon logging in for the first time, you’ll be sent a one-time secure access code via text message or phone call.
- Download the new version of the Byline Bank Mobile app (it will be orange instead of black).
We’re changing the name of your current mobile app and online login to “Commercial Banking” on May 19, 2025.
While your user ID and password will not change, starting May 19, you’ll need to login to online banking via the “Commercial Banking” account login. Your mobile app will automatically update (it will be orange and white instead of black). Your login credentials will remain the same.
- Seamless experience across all your devices. From Zelle® to bill pay and more, everything you can do with Online Banking, you can do on the app, and vice versa. *With exception of mobile deposit.
- Personalized financial tools. Customize your view to see all of your Byline Bank accounts and all of your other participating bank accounts and categorize transactions to track spending in one place to stay on top of your financial wellness and goals.
- Immediate account validation to link external accounts (consumer accounts only).
- Manage your Byline debit cards. Report lost or stolen cards, reorder a new card, set travel notifications, alerts and controls.
- Integration with Quicken Direct Connect and Quick Web Connect.
- Seamless experience across all your devices. From Zelle® to bill pay and more, everything you can do with Online Banking, you can do on the app, and vice versa. *With exception of mobile deposit.
- Personalized financial tools. Customize your view to see all of your Byline Bank accounts and all of your other participating bank accounts and categorize transactions to track spending in one place to stay on top of your financial wellness and goals.
- Autobooks with Tap to Pay. Accept contactless payments in-person using an iPhone.
- Seamless experience across all your devices. From Zelle® to bill pay and more, everything you can do with Online Banking, you can do on the app, and vice versa. *With exception of mobile deposit.
- Autobooks with Tap to Pay. Accept contactless payments in-person using an iPhone.
- Small Business Zelle®
While your digital banking experience is getting a new look, there will be no changes to your features and services.